1. My weather is not appearing or updating (not working)

 

Please wait a few seconds (sometimes maybe 20 or so) for any settings to apply and weather to appear - the info has to get from the internet to your phone, then watch. 

 

Things to try/check,

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FIRSTLY,

• Make sure all permissions requested by a clockface have been granted, internet is required to fetch weather data - if you are unsure, delete and re-load the clock face. Location is also required for your position.  PLEASE NOTE  for iphone (ios13+) users, location settings are not always active.  You will need to adjust the phone settings to make sure its always enabled, so that you can get weather updates.

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• Manually re-sync the watch from your fitbit phone app

  • Check that your watch has recently successfully sync’d in the past few minutes - if not manually sync it yourself from the Fitbit phone app - if your watch is failing to sync, you may need to turn the phone bluetooth off/on or re-start your phone to re-establish the BT connection completely

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• Try re-loading/re-starting the clockface , by

  • A swipe-up to open TODAY - then swipe-down to re-start the clockface, or

  • Open any Watch App (eg. fitbit weather) then close it and return to the clockface  ie. Force the clockface to restart (refresh) by opening another app e.g the weather app.  This causes the clockface to reset/refresh everything.

 

STILL ISSUES,

• Have you tried loading another clock face with weather - does it work?

• A bad install may affect performance. Again, just do a clockface reinstall if things don't seem right

• Make sure you have location services enabled on your device

• Check that you have an operational and stable internet connection - if you are using wifi, try moving closer to the source

• Is weather working ok for the built in weather app, or for other clock faces?  if not, keep reading...

• If you are on wifi, check in the Fitbit phone app that the wifi connection is working/connected

• If you are using a data connection via Bluetooth, make sure the watch is paired, and

 

The above suggestions may not work first time, you may need to try multiple times.

 

 

And, some more things to keep in mind.

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• Sometimes weather can take about 20 sec or so to get a response from the service provider, then update on the watch.

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• There is a very rare chance the weather service providers servers are offline for maintenance or for some other reason.  In this case, no one can do anything - just re-try in a few hours!

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• If problems persist, go to section 8 below

 

2. My weather is inaccurate..

 

All weather service providers use their own network of locations worldwide from which to obtain weather readings.

 

My watchfaces use www.openweathermap.com

 

If your weather is a few degrees out, or shows another location, in many cases it may be because your weather is coming from a weather station that is NOT nearby - it often depends on the location of the mobile phone tower your phone has locked on to - and given the variability of network load at any time, this location may not be nearby.

 

It will also depend on how recently the service provider has refreshed their data for your location.

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There is also the, rare, chance that there is no weather (data) for your specific location.

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3. Changing 12/24 hour setting, or Distance Units

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ALL personal measurement units are set via your Fitbit web profile page here, 

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https://www.fitbit.com/settings/profile

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On your profile page you can set,

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• Time mode (12/24 hour)

• Distance units (imperial/metric)

• Week start day (Sun/Mon) - not used by my clockfaces

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   ...  and much more

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Please Note, you should re-sync your watch after changing a profile setting, if your watch has not updated itself within a minute or two.

 

 

4. How do I change clockface settings (weather units, colour etc)

 

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